UCaaS

UCaaS Need to Knows

There are five major benefits of UCaaS that need to be considered to boost sales, grow, or even just transform your business. Let our company provide you with information and assistance to thrive in the industry. 

5 Benefits of UCaaS:  

1. Cost-Effective - Physical infrastructures can be extremely costly. With the help of proper UCaaS solutions, IT expense reduction can be a large percentage.   

 

2. Improve Efficiency – Manual updates can be a thing of the past. UCaaS delivers a direct experience for all your platform needs.   

 

3. Hands-free Maintenance – Set up, implementation, maintenance, and observing running status. A good solutions provider will provide you with everything you need, so you do not have to worry about your systems. 

 

4. Remote Work Support – Using a single Cloud-based platform, UCaaS allows your team to work remotely from anywhere in the world.   

 

5. Security – If there are remote workers at your company, security measures are needed to protect your data. High-level encryption can keep your business safe, whether inside or outside the office.

 

There are plenty of benefits to UCaaS. We are happy to set up a call to discuss your needs and how UCaaS solutions can be useful to you. Contact us today for a free consultation!

What 7 things are you looking for from UCaaS?

Companies continue to struggle to align their IT strategies with their business goals, effectively handle security and privacy concerns, and manage a web of multi-vendor solutions. Unified Communications and Collaboration (UC&C) tools can help mitigate these challenges and support corporate goals for investment. But many businesses struggle to provide a complete suite of UC tools to all end users.

7 Reasons to move to UCaaS solutions:

  1. Secure, reliable performance. With more than 50 percent of employees routinely working remotely and with companies competing on a global stage, ensure your Cloud-based solution can deliver on its SLAs.

  2. Cap-ex savings and cost consistency. If you want to reduce up-front investment and move to an Op-Ex model, make sure your chosen provider offers a subscription model in which prices are consistent.

  3. Advanced features. Businesses look to Cloud-based UC services to deliver cutting-edge capabilities as soon as managers and end-users want them. Make sure you’ll be able to turn on advanced functionality as needed without incurring unexpected costs or needing a contract renewal.

  4. Quick deployment. To stay competitive, you need to move on a dime. Make sure your chosen Cloud-based solutions can be up and running in hours, that users will always be on the latest version of the software, and that it is easy to configure for new users and use cases.

  5. Scalability and flexibility. Cloud-based UC services let companies add and remove new employees as needed. This supports fluctuations in staffing needs and helps growing companies quickly catch up to larger competitors. Make sure your solution provider can offer the kind of flexibility and scalability your business needs today in any location and on any network or device.

  6. Support for multiple locations and remote workers. Few businesses can afford to have IT staff at all their corporate offices, and none can personally support home-office and traveling workers. Look for a cloud solution that can be deployed and managed from anywhere.

  7. End-to-end solution set. A single provider makes management a breeze and ensures consistency across applications and platforms. One of the biggest challenges IT managers face is handling the various tools in place at their organizations—some of which are brought in by employees themselves, without input from IT. By deploying a single solution with end-to-end capabilities, companies can give their employees everything they need to get work done—all while streamlining contracts, billing, support, and management.


Are you ready to find the UCaaS solutions to meet your specific needs? Contact us today!

Are You Ready to Change to a Cloud-based Phone System?

Find out why most companies, small to enterprise, vote UCaaS as their primary communications platform.

Collaborating and communicating with your employees and customers is a part of your daily routine. What would happen if your phone systems were not at their top-notch performance levels? If your phones are slow and it takes a long time to resolve calls, customers can feel frustrated and hate their experience with your company.

The way your technology supports your calls, videos, and internet connection matter. It is time to make the switch from traditional phone lines to a Cloud-based phone system.

Let's quickly compare the pros and cons:

Cons

-Latency and jitter

-Complex installation depending on the provider

-It needs a trusted internet connection

-Limited emergency call location tracking

Pros

-Lower costs

-High scalability

-Increased accessibility

-Clearer voice quality

-Support multitasking

-Complete portability

-Full remote capacity

-Convenient conferencing

-Advanced features for all sized teams

Ask yourself, are these pros going to completely turn around your Unified Communication at your company? It is time to take your business to the next level. Do not hesitate to contact us. We are ready to help you make your business better.

How Caisson Technologies Benefits You

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The best way for your business to succeed is with our help. We provide our clients a more effortless, fast, and more cost-effective process to source their technology and telecom needs while providing ongoing management, support, and education on new technology.

More than just network

Demands on data centers and Cloud infrastructure are growing rapidly due to more users, new applications, and disaggregation. We can help you design and build data center storage and compute solutions based on open source or reference for performance and scalability. We can also develop and validate complex data center switches and routers and customize data center infrastructure for more significant differentiation.

Added Service

On top of network and Cloud services, we also offer billing audits. We will look through your current services and check for areas where your business may be overspending or areas you are not using correctly. Keeping up with your communication services and systems can be confusing, pricey, and challenging. We can perform an audit to make your life easier and find services that you may be paying too much for or simply aren't using.

Let us help you succeed.

If dealing with your business telecom is giving you a headache please reach out, we are here to be of service!

7 Things Your UCaaS Solutions Needs

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Unified Communications (UC) is here to stay -- as evidenced by a recent report from Frost & Sullivan, where almost two-thirds of companies report that UC is deployed within their organization. But it isn't perfect. Companies continue to struggle to align their IT strategies with their business goals, effectively handle security and privacy concerns, and manage a web of multi-vendor solutions.

Why You Should Consider a Cloud-Based Solution:

Unified Communications and Collaboration (UC&C) tools can help mitigate these challenges and support corporate goals for investment. But many businesses struggle to provide a complete suite of UC tools to all end users, across campuses and home offices, geographies and time zones. Enter UCaaS: Unified Communications as a Service.

Moving communications and collaboration applications to the cloud allows companies to see significant, measurable benefits across a range of areas. But, not all UCaaS solutions are alike.

If you're evaluating potential UCaaS providers, make sure to look for key criteria:

  1. Secure, reliable performance. With more than 50 percent of employees routinely working remotely, and with companies competing on a global stage, make sure your cloud-based solution can deliver on its SLAs.

  2. Cap-ex savings and cost consistency. If you want to reduce up-front investment and move to an Op-Ex model, make sure your chosen provider offers a subscription model in which prices are consistent.

  3. Advanced features. Businesses look to cloud-based UC services to deliver cutting-edge capabilities as soon as managers and end-users want them. Make sure you'll be able to turn on advanced functionality as needed, without incurring unexpected costs or needing a contract renewal.

  4. Quick deployment. To stay competitive, you need to move on a dime. Make sure your chosen cloud-based solutions can be up and running in hours; that users will always be on the latest version of the software; and that it is easy to configure for new users and use cases.

  5. Scalability and flexibility. Cloud-based UC services let companies add and remove new employees as needed. This supports fluctuations in staffing needs and helps growing companies quickly catch up to larger competitors. Make sure your solution provider can offer the kind of flexibility and scalability your business needs today in any location, and on any network or device.

  6. Support for multiple locations and remote workers. Few businesses can afford to have IT staff at all their corporate offices, and none can personally support home-office and traveling workers. Look for a cloud solution that can be deployed and managed from anywhere.

  7. End-to-end solution set. A single provider makes management a breeze and ensures consistency across applications and platforms. One of the biggest challenges IT managers face is handling the myriad tools in place at their organizations-some of which are brought in by employees themselves, without input from IT. By deploying a single solution with end-to-end capabilities, companies can give their employees everything they need to get work done-all while streamlining contracts, billing, support, and management.

UCaaS delivers numerous benefits to businesses as they fight to stay competitive in an increasingly global, collaborative, and always-on world. Make sure your chosen solution can deliver leading-edge capabilities without the need for up-front investment, is easy to deploy to all employees, offers access to advanced features, helps maintain security and compliance, and delivers 24/7 management and support everywhere you need it.

If you are interested in finding out more about Unified Communications, please contact us today!

Nextiva’s New Platform & New Capabilities Are Here!

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Introducing Nextiva’s NextOS Platform: New Capabilities, New Packages, and Pricing.

Nextiva’s NextOS platform is here! Exciting enhancements and four new packages enable greater sales flexibility for their partners.

Nextiva created more differentiation between packages with new offerings and customization through add-ons. Starting with the affordable Essentials package, for the most basic communication needs and scaling up to the new Ultimate package, fully loaded to support the customer journey through the power of the NextOS platform.

Nextiva offers more options to support businesses of any size to ensure customers’ teams stay connected from work, home, or anywhere else. Nextiva is also growing add-on options to expand solutions’ value as businesses grow and their needs change.

The new Nextiva packages, powered by the NextOS platform, feature:

  • Single Sign-on: Access the web, mobile, and desktop applications using the same sign-on criteria.

  • Self Set-up: Configure specifications in a step-by-step flow and be up and running within minutes.

  • New Admin and User Dashboards: A new UI, easier navigation, guided tips, educational videos, and links to support articles.

  • Video and Collaboration: Keep communication, documentation, and tasks in one, virtual teamwork space.

  • CRM with CallPop: Key caller information, recent survey results, and account revenue details are displayed instantly when calls come in.

  • Voice Administration: Manage individual voice settings and make adjustments to preferences easier and faster than ever.

Learn more about Nextiva’s new packages.

RingCentral Improves Doctor-Patient Communication

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The fast-changing healthcare vertical offers tremendous opportunities for cloud adoption.

With an increased focus on telehealth services, healthcare communications have forever changed. But many organizations still lack the tools required for proper remote care.

In addition to improving patient communication, RingCentral’s UCaaS and CCaaS solutions can help doctors, nurses, and technicians collaborate more efficiently, with:

  • Seamless MVP (message, video, phone) functionality allowing providers to interact with patients on the channel of their choice, without the need for an office visit

  • In-depth patient histories offering providers a holistic picture of their care needs

  • A wealth of integrations on RingCentral’s open-source API, allowing for secure and HIPAA-compliant sharing of medical imaging and patient data

On top of that, RingCentral boasts a financially backed, carrier-grade 99.999% uptime.

How can your healthcare practice leverage UCaaS and CCaaS solutions to become more productive?

Reach out to Caisson today to learn how!  

Caisson Technologies is a RingCentral Certified Communications Professional agency.

Caisson Technologies is a RingCentral Certified Communications Professional agency.

Unified Communications and Collaboration Examples

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Business

Many businesses find that UC&C can empower teams to cooperate more nimbly. By utilizing tools such as Instant Messaging, File Sharing, and Video Conferencing, collaboration becomes simple and seamless. This can lead to big wins in product development, operational efficiency, client and customer satisfaction, productivity, and the bottom line.

Education

Educators can implement UC&C to conduct live teaching sessions, allow professors to whiteboard and students to engage via audio or video conferencing, share documents in real time, and make available on demand.

Healthcare

Through UC&C, healthcare providers can turn a phone call into a web conference to share, view, and consult with other medical personnel and review patient information and data, and then respond quickly. Personnel can determine a doctor's availability with presence awareness and share and collaborate on patient information.

We have many examples of how our customers are using UC&C.

Contact us today to learn how we can help your business.

What is Unified Communications and Collaboration (UC&C)

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Unified Communications and Collaboration (UC&C) is not a single tool or product, but a collection of solutions, which organizations implement to ensure that nearly all their technology works together, smoothly and securely, for near real-time collaboration. UC&C integrates diverse communication tools, such as Voice, IP Telephony Calling, Instant Messaging, Desktop Sharing, Presence, and Web Conferencing, Audio Conferencing, and Video Conferencing, to interact together in a virtually seamless way.

Unified Communications and Collaboration benefits

In today's world, individuals within organizations find themselves working across vast geographies on a seemingly limitless number of devices that run a dizzying mix of platforms, software versions, and applications. Unified Communications and Collaboration wrangles these complex variables into a streamlined, easy-to-use interface that provides the following benefits: Productivity - Teams can close the distance between their various members and work together over the phone, mobile, desktop, laptop, and other devices in a unified environment.

Improve Flexibility and Responsiveness - Connect and communicate from virtually anywhere on nearly any device for better responsiveness and productivity. Reduce Costs - Allow businesses to shift from a capital intensive to an operational-based model through hosted or cloud-based services. The cost of travel and logistics may also be reduced. Improve Customer Satisfaction - Getting the right information to a customer at the right time is increasingly important. Make it easier and more seamless to get customers what they need when they need it.

Facilitate Collaboration - Your team can create and edit documents together, screen share, provide feedback quickly and seamlessly, and orchestrate all the tasks, people, and programs require to efficiently collaborate on projects.

Contact us today to help you determine which Unified Communications and Collaboration platform is right for you.

Are You Remote Workforce-Ready?

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Today the coronavirus epidemic continued to prompt new travel restrictions and emergency declarations around the world, with the U.S. State Department on Sunday warning citizens against cruise travel and Italy resorting to a massive lockdown affecting millions of people. Work at home declarations from the CDC and other government agencies are probably going to become the new normal. Not only could it become a temporary law, but it's also the best way to protect your employees from exposure to the novel virus.

So how can you as a business owner prepare to transition your workforce into a work-at-home team that still performs at a high level? Here are six things to consider before you go virtual:

HIGH-SPEED INTERNET - The first thing you need to do as a business owner is to survey your employees to see what kind of broadband they are using at home. To run business voice and video calls, they're going to need plenty of throughput. A good standard that should provide enough horsepower is 50 Mb down, 5 Mb upload speed.

MOVE YOUR PHONE SYSTEM TO THE CLOUD - Here are the key features of UCaaS that will enable your work-at-home employees by leveraging the benefits of unified communications in the Cloud:

  • Video Conferencing

  • Mobile App

  • Collaboration

  • CRM Integration

MOVE DESKTOP WORKSPACE TO THE CLOUD - With Active Directory, you can ensure certain file-sharing rules within your own Local Area Network. Two promising technologies address these features and move them all to the Cloud while maintaining centralized control over access permissions.

  • Workspace as a Service

  • Desktop as a Service

MOVE CONTACT CENTER TO THE CLOUD - Does your business have a contact center or help desk in-office? Having a Cloud Contact Center solution allows your employees to support your clients while working from home.

IDENTIFY & PROVIDE NECESSARY DEVICES - Don't let Coronavirus hold your company back; make sure that your employees have the technology they need:

  • Mobile or softphone

  • Desktop or laptop computer

REMOTE FILE SHARE

When you send your workers home, they must be able to share, collaborate on, and store files in the Cloud. The most popular cloud file storage providers are:

  • Microsoft Office 365 - OneDrive

  • Google G-Suite - Google Drive

  • Dropbox

  • Box.com

HOW FAST CAN YOU MAKE THE PIVOT?

If you'd like assistance in putting a work-at-home technology plan in place, contact us.