When TruHome wanted to move their 200+ call center reps to a cloud-based telephony solution, their VP of IT knew they needed a new kind of internet connectivity. One that could provide their call center with the reliable uptime and call quality they needed without impacting the company's existing security and network policies. They knew SD-WAN was the answer, but they weren't sure which SD-WAN solution was right for them.

Read the full case study to learn how TruHome sorted through the SD-WAN confusion to find the right solution and why they chose Bigleaf Networks as the foundation for their future in the cloud.

Caisson this week helped a school parish in Edmonds, WA save thousands of dollars on Ethernet services with Integra Telecom.

Featured industry: Education

Featured service: Ethernet over TDM

Caisson services for this project:

• Ongoing account monitoring 
• Resolved service quality issues
• Conducted a telecom services audit
• Presented price options from competing providers
• Negotiated renewal contract

Caisson has helped the education industry with telecom for a decade. It's our great pleasure because we know how important schools are to our communities. 

That's why we were thrilled this week to help a long time school customer renegotiate its Ethernet services contract and save nearly $2,500 a year. 

Today's schools are in a unique position with regard to IT infrastructure. So much of learning is going online. Network security is an ongoing issue. Schools need robust Wi-Fi networks, public networks, office administration networks, and all of them need to be connected to high speed Internet access. Schools need sophisticated firewalls to prioritize traffic and network security. E-911 must be activated. The list goes on. And the cost goes up.

In this case, we made the cost go down.

Caisson helps a Seattle-based biotechnology company establish business Internet service at its new location in Spokane, WA.

Featured Business Internet Service:

• 50 Mbps x 10 Mbps Cable Internet from Comcast Business

Featured Caisson Services:

• Determined providers with Internet access at the location
• Presented service provider and price options
• Sold the service and negotiated the contract on behalf of the client
• Tracked the account through installation

Case Study:

The client in this case study is a large CRO (Contract Research Organization) in Seattle that provides support to the pharmaceutical, biotechnology, and medical device industries around the world.

For this project, Caisson's chief task was to qualify the new location for service and determine pricing from competing service providers, fast.

Taphandles LLC needed to consolidate services at its branch locations, potentially incurring thousands in early termination penalty fees. It also needed more bandwidth at its headquarters in Seattle. Caisson turned these two projects into one by negotiating with the service provider for a win-win.

Business Ethernet services featured in this project:

• 100 Mbps Ethernet over Fiber (EoF) from Integra Telecom

For this project Caisson:

• Served as single point of contact for sale and installation of the EoF service upgrade at Seattle location. 
• Managed the consolidation of services at client's branch locations.
• Successfully negotiated for thousands of dollars in early termination penalty fees to be waved.

Ultimately, Caisson got Integra Telecom to wave all early termination fees associated with disconnecting services at the client's branch locations because Integra would be upgrading the client's Ethernet over Fiber (EoF) service at its Seattle location.  

For the Seattle upgrade, Caisson boosted the client's Integra service from 30 Mbps to 100 Mbps Ethernet over Fiber (EoF) to meet the client's bandwidth requirements.

Caisson helps growing marine manufacturer connect its new location to its headquarters and data center with Fiber+ and EPL services.

Business Ethernet services featured in this project:

• CenturyLink® 100 Mbps Fiber+
•  Integra Telecom 100 Mbps Ethernet Private Line (EPL)

For this project Caisson:

• Evaluated bandwidth needs
• Qualified new business location to identify providers with fiber network connectivity available
• Secured service pricing from multiple, competing service providers
• Handled contract negotiations and installation scheduling

Case study:

A large U.S. based manufacturer of commercial and recreational buoys and other marine accessories with worldwide distribution opened a new location in Kent, WA. The new location houses business administration staff. A local commercial real estate agent recommended telecom services broker, Caisson to the client for business Internet service at the new location

Why we chose the NEC UNIVERGE SV9100 phone system (remote workers take note). Plus, know this insider tip when purchasing voice solutions to support your business phone system.

Within 24 hours of being contacted by MIR Corporation, I was meeting with the company to learn its unique requirements and evaluate its existing telecom solution, including its Comcast Business Internet and PRI Voice service. The 25-year old international travel company needed help deploying a phone system that provides remote worker capabilities and a solution for growth. I helped them efficiently select the best system to meet those requirements, including immediate and long-term demands.

Specifically, MIR had a remote worker who needed to be tied into the system right away.