SLA

Ways to Reduce the Risk of Internet Downtime

Internet downtime can result in files that end up damaged or corrupted. You are also more susceptible to cyberattacks due to failures in network security. The best way to reduce your risk of internet downtime is to stop them before they happen. Here are four things to look for that can reduce the risk of downtime and keep your business connected.

1. Fiber Internet: this broadband connection has a low lag time and quickly sends data. Fiber internet is also stronger than outdated copper wiring. Fiber is sturdier, whereas older internet services are vulnerable to weather and decay, leading to productivity loss.

2. Network Redundancies: a significant key player in avoiding downtime is to have a solid backup plan. Hardware failure, weather conditions, power outages, or other events can damage your business. Make sure to have multiple backup plans so if one fails, the other is there to pick up the slack.

3. Security: cyberattacks can take place at any time, and not all outages that take place are accidental. Making network security a priority can help you stay on top of the latest cyber threats and help you monitor your security around the clock so that threats can be identified and stopped quickly.

4. Service-level Agreement: SLA’s are a valuable tool to guarantee that your providers can help mitigate losses. The agreement can reveal a lot about the reliability of the service provider you work with. The agreement will also guarantee that you will know the response time for a problem.

Power outages, hardware failures, human errors, disasters, and cyber threats happen daily. There are ways to help or prevent internet downtime. We can be your guides to have a secure and stable network. Contact us today!

Definitely Know What's In Your SLA. Here's CenturyLink's.

When ordering Dedicated Internet Access (DIA) from any business phone and Internet provider it's important to familiarize yourself with the Service Level Agreement (SLA) backing the services you're considering.

Here is CenturyLink's Internet Port SLA, for those of you considering CenturyLink.

Specifically, here's what a SLA gives business customers:

  • Guaranteed uptime
  • Guaranteed speed
  • Guaranteed trouble resolution

No SLA from your provider? Then they give what's called a "best effort" agreement. No guarantees. That's why at Caisson, we strongly recommend services that come with SLAs.

If you would like to discuss SLA's or Dedicated Internet Access (DIA), please give me a call direct at (206) 420-0140 or contact us.

About Brian Wade

Brian Wade is founder and president of telecom brokerage, Caisson Technologies. He has worked in telecom for 15 years with experience as a customer care representative, service provisioner and sales representative. He launched Caisson in 2005. He writes about telecom products, promotions and industry trends on his blog.

About Caisson

Caisson Technologies is a northwest-based telecommunications consulting company. We sell the business phone and Internet services of over 40 telecom providers, including CenturyLink. We're the better way to buy because we work with the service providers so you don't have to. We're here longterm, so you always know who to call. And we save you money, typically 20 - 30%. Plus, our consulting is free. Here's how.

We're easy to reach at (206) 420-0140.