Here's a question:

Would you build your network on a service that it is not backed by a SLA?

Last week, I blogged about the benefits of an SLA. Today, I confirmed that Comcast Business's 100 Mbps high-speed business Internet service does not provide one. Am I out of step, or are they?

A $40 billion company and the 3rd largest phone service provider in the nation, Comcast has already captured SMB market share. It has done this in part with business services that the company claims will replace T-1 lines. These services, although not guaranteed, are low-cost and super fast. Two out of three legs on a stool: Not bad.

However...