Business communications are changing dramatically. The steady adoption of the cloud and the delivery of these services are shortening the lifespan of current on-premises phone systems. According to Gartner, there has been a 6.6% decline in premises-based revenue over the last 5 years.
So, why the steady decline of the premises-based phone system?
Cost - With premises-based systems, upgrading an entire system is no longer a financially attractive option, with many systems requiring a longer commitment and the inability to scale. UCaaS models offer greater flexibility, with financing options and the ability to add and remove services and users whenever needed, providing businesses with the assurance that they can scale at any time with ease.
Advanced Features - UCaaS systems integrate traditional telephony solutions with other communication and productivity applications, enabling a myriad of capabilities, including audio, web and video conferencing, company-wide chat, presence, email, file sharing and integrations with leading CRM solutions. The enhanced capabilities that UCaaS solutions are able to deliver are much more equipped to meet the growing demands of the modern workforce.
Maintenance - Premises-based switched telephony systems, typically a PBX or IP-PBX system, can be time-consuming, complex and costly to maintain, requiring dedicated IT staff to manage the systems and servers for even the most basic of changes. Unlike equipment that just depreciates, the cloud continues to update automatically and often for no cost. UCaaS systems are easy for both employees and administrators to manage the features of the system without IT support, provide the ability to save even more time and money while improving operations.
Security - Premises-based systems don't offer much in the area of security, with equipment and critical data all stored on site. UCaaS systems are hosted on the provider's servers and accessible through an encrypted web browser, ensuring that nothing is left on-site where it could be vulnerable to hacking, theft, or damage. Most UCaaS providers guarantee calls using the public internet are encrypted from the handset into a secure network, ensuring call data remains protected and confidential.
If your business is looking to ditch your old cluegy PBX and move to the cloud or upgrade to a more secure UCaaS solution, we can help!