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Business Internet Spokane, WA: Caisson helps biotech company expand across the state

Caisson helps a Seattle-based biotechnology company establish business Internet service at its new location in Spokane, WA.

Featured Business Internet Service:

Featured Caisson Services:

  • Determined providers with Internet access at the location
  • Presented service provider and price options
  • Sold the service and negotiated the contract on behalf of the client
  • Tracked the account through installation

Case Study:

The client in this case study is a large CRO (Contract Research Organization) in Seattle that provides support to the pharmaceutical, biotechnology, and medical device industries around the world.

For this project, Caisson's chief task was to qualify the new location for service and determine pricing from competing service providers, fast.

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Caisson helps international travel company MIR Corporation source best phone system for current and future growth

Why we chose the NEC UNIVERGE SV9100 phone system (remote workers take note). Plus, know this insider tip when purchasing voice solutions to support your business phone system.

Within 24 hours of being contacted by MIR Corporation, I was meeting with the company to learn its unique requirements and evaluate its existing telecom solution, including its Comcast Business Internet and PRI Voice service. The 25-year old international travel company needed help deploying a phone system that provides remote worker capabilities and a solution for growth. I helped them efficiently select the best system to meet those requirements, including immediate and long-term demands.

Specifically, MIR had a remote worker who needed to be tied into the system right away.

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Caisson Helps Affinity Home Care Services Deploy Latest in Hosted Voice

We've really been heads-down busy at Caisson of late, so it's nice to look up and see news coverage of the work we do to help our customers. Today, I'm excited to share coverage of our work to help Affinity Home Care Services select, install and manage a brand new hosted phone service from Comcast Business called Business VoiceEdge™. Caisson was one of the first independent telecom consultants in Washington State to be certified to sell this new business hosted voice service. 

The work we did with Affinity Home Care Services was featured in many media outlets, including The News Tribune in Tacoma, HeraldNet in Everett, The Olympian and The Bellingham Herald, as well as in publications in other Pacific Northwest states.

This case study is really helpful for any small to mid-size business in need of a new phone system, or that is experiencing call-quality, call flow and voicemail issues with an existing system. 

Here's what appeared in The News Tribune:

Caisson Technologies Helps Affinity Home Care Services Deploy the Latest in Business Hosted Voice

Seattle Washington (PRWEB) September 29, 2014 - Affinity Home Care Services, a Puget Sound-based provider of in-home care solutions for older adults, hired Seattle-based telecommunication consultancy, Caisson Technology to help it select and purchase a new business phone system this month. One of the first independent sales agencies in the northwest to sell Business VoiceEdge™ (BVE), a hosted voice service from Comcast, Caisson Technologies used its agency to get the service installation expedited and correctly managed on its client's behalf.

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Comcast Business Expands Commercial Fiber Network in Kent, WA

My company, Caisson Technologies is an authorized agent of Comcast Business. Have been for 7 years. During that time, the mega company has definitely been a leader in expanding access to high-speed Internet and data to more businesses in our region, now including commercial areas in the Kent Valley. Here is the announcement from Comcast Business:

Comcast Business announced the expansion of its commercial fiber network, capable of bandwidth up to 10 Gigabits per second (Gbps), to underserved commercial areas in Kent, Washington, the sixth largest city in the state.

The network build out will bring Comcast Business Ethernet services to more than 150 local businesses for the first time, providing a cost-effective solution to increase speed, scale bandwidth, or connect multiple office locations on one dedicated network.

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McKillican American Inc. Selects Caisson Technologies to Improve Its Telecom

Wholesale distributor, McKillican American Inc. is headquartered in Edmonton, Alberta in Canada. It plans improved telecommunication services at several of its locations in the U.S.A. The company chose Washington-State-based Caisson Technologies to provide telecom consulting and to deliver telecom services and equipment.

Beginning with the company's Oregon and Idaho locations, Caisson identified available carriers. This is known as “qualifying a location” in telecom speak, and it's the first step in buying telecom.

“There is obviously a great deal of expertise with Caisson Technologies that eliminates the telecom language barrier. Caisson is really good at dissecting problems within our telecom infrastructure, condensing details and revealing solutions in a way we can understand.”-Marc Emond, IT Manager, McKillican American Inc.

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