Proactively monitoring every VoIP call allows the telecom manager to solve customer call service problems with more efficiency and improve high-end service selling capabilities. Using a vendor-neutral third-party voice quality monitoring tool provides insight into where issues are occurring

Voice Quality Culprits

A quality issue for a given endpoint could be a PC issue, a data network issue, a voice routing issue, a Windows server oriented problem, or an IP phone system configuration issue. Finger-pointing, both internally and among vendors involved, can often happen when it comes to tracking down problems with a Unified Communications (UC) system.

Often it is difficult to determine the cause when users experience voice issues. Issues could be the result of:

Hardware device failure
Cable connection problems
T1 Circuit issues
Voice traffic traveling over the public internet
Bandwidth limits exceeded
Carrier related errors

The best way to determine what is causing the issue is to use a vendor-neutral voice quality monitoring tool. The tool can pinpoint where the problems are occurring and can offer steps to remedy the issue.

If you are business is having voice quality problems with your VoIP please give us a shout and we can help diagnose the problem and fix it.