Be honest, how many times have you checked your social media pages today? Well, you are not alone. In fact, you are one of the 3 billion in the world that social networks use (and constantly reviews them). Since social networks are a large part of people's lives, it is natural for customers and employees to expect the same consistent experiences when they interact with your business.
The entire business organization can benefit when it expands its communication strategies, so it can reach customers and employees when and where it is needed. In the main social channels, you must continually add new features, today is the time to participate to continue changing expectations and anticipating the competition.
Is it time for your company to become social? These are some options to understand how social media messaging can improve your communication strategy.
80% of customers who ask a business a question through a social channel expect an answer within 24 hours.
Social Messaging - Provide a richer customer experience by meeting your customers on social media.
SMS - Engage with your customers through their preferred medium!
Turn your team into a messaging machine
Marketing - Notify customers of new products, send promotions, and reach new audiences.
Customer Service - Quickly resolve customer issues, provide status updates, and respond to feedback.
Finance - Streamline payment processes, appointment reminders, and balance alerts.
IT - Send time-sensitive notifications regarding software and technology updates and issues.
Contact us today to learn how we can help you connect with today's customers.